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Last Updated: June 16, 2026

Effective Date: June 16, 2026

Operating Entity: Minovox Ed Tech Pvt. Ltd. (operating as “Encity”)

Platform Scope: Encity Web Portal (https://encity.in/) and Encity Mobile Application (Google Play Store Ecosystem)

1.0 STRUCTURAL RELATIONSHIP & TRANSACTION SCOPE

Encity, operated by Minovox Ed Tech Pvt. Ltd., serves as a hyper-local technological marketplace aggregator and discovery platform. It is critical for all users to understand that transactions on the Platform generally fall into two distinct structural categories, each governed by different commercial parameters:

  1. Platform-Direct Transactions: Fees paid directly to Encity/Minovox Ed Tech Pvt. Ltd. for premium business listings, lead-generation tokens, advertising packages, or platform subscription tiers.
  2. Independent Service Transactions: Booking deposits or payments made by an End-User to an independent Service Provider for physical jobs (such as electrical, plumbing, or consulting work) discovered via the Platform.

By using the Platform, you explicitly acknowledge and agree to the specific cancellation and refund rules detailed below for both transaction types.

2.0 CANCELLATION WINDOWS & PROTOCOLS

2.1 For End-Users (Service Bookings)

  • Before Provider Dispatch: An End-User may cancel a scheduled hyper-local service appointment through the mobile application interface or web portal without penalty up to 2 hours prior to the mutually agreed appointment time slot.
  • Late Cancellations: If an End-User cancels a booking less than 2 hours before the scheduled time slot, or after an independent Service Provider has already traveled and arrived at the user’s specified physical address, the End-User may be subject to a non-refundable Convenience/Visiting Fee to compensate the provider for transit expenses.
  • No-Show Policy: If the Service Provider arrives at the specified location and cannot establish contact with the End-User within 20 minutes of arrival, the booking will be systematically logged as a customer “No-Show,” and any basic visiting deposit will be forfeited.

2.2 For Service Providers (Subscription & Lead Models)

  • Subscription Models: Service Providers who subscribe to premium listing visibility or corporate lead-generation packages can cancel their recurring billing models at any time through their account settings dashboard.
  • Effective Termination: Cancellation of a subscription will prevent future automated billing renewals but will not trigger a retroactive refund for the active billing cycle. Your premium features will remain accessible until the current subscription period expires.

3.0 REFUND ELIGIBILITY AND LOGISTICS

3.1 Platform-Direct Services (Subscriptions & Leads)

  • All capital allocations paid directly to Minovox Ed Tech Pvt. Ltd. for premium business listings, ad placements, or lead-generation tokens are strictly non-refundable.
  • Technical Exceptions: If a technical error or system malfunction occurs within our payment processing system (e.g., a double-deduction or account credit failure due to a server drop) and your account is billed without granting the corresponding platform features, we will issue a full refund or system credit. The user must report such technical discrepancies to support@encity.in within 7 business days of the transaction.

3.2 Independent Service Provider Bookings

  • Because Encity functions as an intermediary directory framework, any disputes regarding the actual cost, quality of work, or partial completion of a physical task must be settled directly between the End-User and the independent Service Provider.
  • If an End-User pays an upfront booking deposit via our integrated payment gateway and the Service Provider fails to show up entirely for the scheduled job, Encity will verify the status change through our platform logs. Once verified, the upfront deposit will be refunded in full to the End-User’s original payment source.

4.0 REFUND PROCESSING TIMELINES

Where a refund is officially approved by Encity compliance specialists:

  1. The refund will be processed and routed back via the original payment channel (e.g., Net Banking, UPI, Credit Card, or Debit Card) through our PCI-DSS compliant payment gateways (Razorpay/Stripe).
  2. Approved refunds take approximately 5 to 7 banking business days to project accurately into your financial statement, depending on the operational processing intervals of your financial institution or card issuer.

5.0 APPUTILIZATION DISCORDANCE & DISPUTE RESOLUTION

If an End-User is highly dissatisfied with the work executed by an independent Service Provider sourced through Encity, or suspects predatory charging behavior, the user is encouraged to log a structural complaint through our internal interface or email support@encity.in.

While Encity cannot legally compel an independent provider to issue a refund for completed physical labor, we take platform trust seriously. We will investigate the dispute and reserve the absolute right to suspend, restrict, or completely delete the Service Provider’s business profile from our hyper-local directory database if systemic poor performance or fraudulent behavior is confirmed.