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Last Updated: June 16, 2026

Effective Date: June 16, 2026

Operating Entity: Minovox Ed Tech Pvt. Ltd. (operating as “Encity”)

Platform Scope: Encity Web Portal (https://encity.in/) and Encity Mobile Application (Google Play Store Ecosystem)

1.0 OVERVIEW & GOOGLE PLAY COMPLIANCE

Encity, operated by Minovox Ed Tech Pvt. Ltd., respects your autonomy over your personal data. In strict compliance with the Google Play Store Developer Programme Policies on Data Deletion, the Digital Personal Data Protection (DPDP) Act, 2023 (India), the General Data Protection Regulation (GDPR) (EU), and the California Consumer Privacy Act (CCPA), we provide a clear, transparent, and frictionless path for users to request the permanent deletion of their account and all associated personal data.

This policy outlines how you can initiate a data deletion request, what information is permanently purged, and what specific data fields must be retained due to statutory, corporate legal, or financial reporting requirements.

2.0 RECOURSE CHANNELS FOR DATA DELETION

We offer two distinct pathways for users to request account closure and data deletion:

2.1 In-App Account Deletion Pathway (Mobile App)

If you are accessing Encity through our Android mobile application, you can delete your account directly by navigating through the interface:

  1. Open the Encity App and tap on the Profile / Account tab.
  2. Select Account Settings.
  3. Scroll down and tap Delete My Account.
  4. Read the data consequences warning, confirm your identity via a Secure One-Time Password (OTP) sent to your registered mobile number, and submit. Your account will automatically be queued for immediate structural erasure.

2.2 Web Portal/Email Deletion Pathway

If you are an End-User or Service Provider accessing our platform via https://encity.in/ or can no longer access the mobile app interface, you can initiate a formal deletion request:

  • Email: Send an explicit request from your registered email address to support@encity.in.
  • Subject Line Required: ACCOUNT DELETION AND DATA ERASURE REQUEST - [Your Mobile Number]
  • Verification: Our compliance team will acknowledge the request within 24 business hours and may perform basic identity verification to prevent malicious, unauthorized account deletions.

3.0 CATEGORIES OF DATA PERMANENTLY PURGED

Upon processing an approved data deletion request, the following information is securely and permanently erased or irreversibly anonymized within our active database arrays:

  • Core Identity Credentials: Full name, registered mobile phone number, email address, profile photos, passwords, and security tokens.
  • Hyper-Local Mapping Data: Saved home addresses, office locations, and historical GPS search coordinates.
  • User-Generated Content (UGC): Active directory service searches, direct platform inquiries, and draft service booking logs.
  • Provider Profile Assets (For Service Providers): Digital storefront descriptions, unverified identity documents, trade portfolio images, and business operation hours.

4.0 STATUTORY AND COMPLIANCE RETENTION EXCEPTIONS

You explicitly acknowledge and understand that certain legal data footprints cannot be deleted instantly upon request. Minovox Ed Tech Pvt. Ltd. is legally obligated to retain specific datasets to comply with statutory national frameworks, including the Information Technology Act, 2000 (India), consumer protection statutes, and Indian corporate tax legislation:

  1. Financial & Transactional Records: If you have processed payments for local services or purchased premium platform tokens/subscriptions, transaction logs, invoice receipts, GST breakdowns, and processing references are stored for a minimum of 7 years to satisfy statutory financial auditing mandates.
  2. Dispute & Regulatory Support: If your account has active unresolved service disputes, pending chargebacks, ongoing consumer protection investigations, or has been flagged for fraud or violating our Terms & Conditions, the technical logs associated with that profile will be securely isolated and preserved to assist judicial or law enforcement authorities.
  3. Anonymization: Data points that do not possess personal identifiers (such as broad technical logs, app crash statistics via Firebase, and aggregations of local category search volume trends) are retained permanently in an entirely anonymized format for architectural optimization.

5.0 DELETION TIMELINES & SECURITY PROTOCOLS

  • Active Disconnect: Once you trigger the account deletion within the mobile app or confirm identity via email support, your profile is immediately hidden from public view and disconnected from our matching engines.
  • Ecosystem Purge: Full extraction and permanent overwrite of data fields across our live data stores are systematically executed within 30 days of the request submission.
  • Data Backup Overwrites: Residual data traces remaining within encrypted system backup volumes are systematically overwritten or isolated during our standard corporate backup lifecycle protocols.